Difficult Conversation basics
No one can effectively hold a difficult conversation without a level of emotional intelligence.
Emotional intelligence in simple terms is ‘The ability to manage one’s emotions and that of others. What does it entail?
It demands enhanced social skills, self-regulation, motivation, empathy, and self-awareness. The essence of emotional intelligence in Difficult Conversation is because difficult conversation may require firing someone, ending a relationship, or telling bad news. Emotional intelligence comes to play here.
Difficult conversation can sometimes be forceful, decisive, and risky
Do you want to be a better person at holding Difficult Conversations?
Here are the basics you must know or come to the table with
Difficult conversations are a tough but necessary part of being a responsible adult, organization, and nation. If you prepare well and stay calm you will be glad that you had the meeting.
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- Have a good handle on the problem/issue
- Know when to hold the conversation? This includes when to invite the Other Person to meet you and Allocate Enough Time
- Know or carefully itemize what you are going to Say
- What outcome do you want?
- Know the other person’s view of the problem.
- If it is bad news Build conversation up Gradually
- Ask and Listen
- Do not make it entirely ‘Blame Game session’ Avoid this if you can
- Admit your own mistakes and apologize.
- Be Clear but Unemotional. Show Respect
- Try to End on a Positive Note
*Watch out for the video of this.
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